Shipping

At Vera & the birds, we offer two types of shipping. You can have your order delivered to your home via courier (Envialia) or you can collect it from your nearest pick-up point (Punto Pack). If your order only contains samples, it will be sent to you by ordinary post.

If you live in Elche or the surrounding area, you can opt to pick up your order from our studio.

We currently ship to mainland Spain, Balearic Islands, Portugal and Europe. At the moment, we do not ship to the Canary Islands, Ceuta or Melilla. We are currently doing all we can to be able to offer this service as soon as possible.

We remind you that Envialia does not deliver to Citypack pick-up points. 

After placing your order, we will send you a confirmation email and another email when we are preparing your order. When your package leaves our facilities, the courier company will send you an email/SMS with the estimated delivery date and your tracking number (please check your spam folder in case it arrives there).

If you have any questions, please send us an email to info@veraandthebirds.com

Preparation for dispatch

At Vera & the Birds, we package and wrap your order as carefully as possible to ensure that your purchase arrives safe and sound.

We will prepare your order with utmost attention and care within approximately 24 hours of your purchase. Orders placed before 1:00pm will be prepared and dispatched on the same day, except during sales periods. All purchases made after 1:00 pm will be processed the following working day. 

Please remember that if you place your order on a bank holiday (national, regional or local) or at the weekend, it will be processed on the following working day.

Please bear in mind that illustrations may take between 5 to 7 working days (but sometimes less). They will be posted in stiff cardboard envelopes so that they reach you in perfect condition. The orders will be shipped when all the products are ready for dispatch. We do not deliver partial orders of products.

Delivery times

All orders to the Mainland, Balearic Islands and Portugal will be delivered within 1 to 3 working days after the order has left our warehouse. These times may vary if an incident occurs with the delivery, such as the customer not being at home, incorrect address, etc.

International orders (Europe) usually take between 5-10 working days, but it can depend on the country. For further information, please email us at info@veraandthebirds.com 

Orders of samples will be sent by ordinary post and their delivery usually takes between 6-12 working days. If your order includes samples and another product, it will be sent with a courier company and the delivery times will be the usual ones.

IMPORTANT: delivery times may be affected during periods of large sales volumes (Black Friday, Christmas and special offers) or under special circumstances such as COVID or temporary situations.

Delivery costs

The delivery cost to the Mainland is €3.50 (home delivery) or €2.95 (collection at Punto Pack). Delivery is free for orders over €29.

The delivery cost to the Balearic Islands is €7.50 (home delivery) or €6.95 (collection at Punto Pack). Delivery is free for orders over €39.

The delivery cost to Portugal is €8.50 (up to 2 kg) or €11 (2 kg - 5 kg). The final cost will be calculated during the payment process.

Delivery costs to Europe depend on the destination country. When the delivery address is indicated and the products to be purchased are added, the delivery cost will be calculated. 

Under no circumstances will we be responsible for any customs duties that may be applied to goods shipped abroad.

Home delivery:

Delivery to collection point (Punto Pack):

You can find out your nearest collection point through this link

If you wish to have your order sent to an international Punto Pack, you can find it through this link

Can I change my delivery address?

Once your order is on its way, it will not be possible to make any changes to your address, as this would generate an extra cost. When we send you your order confirmation, please check to make sure all the details are correct in order to avoid any problems with the delivery and/or unnecessary extra costs.

If you need to change any details of your order or if you notice an error, please email us at info@veraandthebirds.com

What happens if I am not at home on the delivery day?

Deliveries could be made at any time during the day, and we can not guarantee an exact time in the day when the courier will arrive. We therefore recommend that you provide a delivery address where someone will be available to receive the order so as to avoid incidents and possible delays.

If the courier has attempted to deliver the package to the destination unsuccessfully two times, the recipient shall be responsible for collecting their package from the nearest depot. We will contact you to inform you about the incident and at which depot your package is located.

The depot will keep your package for your collection for the following 7 days. After this period they will arrange for its return.

If the package is returned to our facilities for reasons not attributable to Vera & the Birds, the customer will be responsible for any related costs. You can read further information in our exchange and returns policy.