General conditions and terms of use

These General Conditions will be applicable to all sales of the products offered through the website www.veraandthebirds.com (hereinafter "Products"), and together with the offer, the price and the description of the same set at Through said web page, and, where appropriate, the particular conditions of the same contained in this document (particular conditions), will govern the legal relationship between Vera and the Birds Beauty, SL, and the CLIENT, making up the entire agreement between Vera and the Birds Beauty, SL and the CLIENT.

We kindly ask you to read these Conditions, our Cookies Policy and Privacy Policy carefully before using this website. Keep in mind that by using this website or placing an order through it, you agree to be bound by these Conditions, so if you do not agree with them, you should not use the services that we provide on this site. website or make purchases on it.

As owners of this website, we reserve the right to modify these Conditions at any time, as well as the entire commercial offer presented on the website (modifications to products, prices, promotions and other commercial and service conditions).

Consequently, you must bear in mind that those Conditions that are in force at the time of ordering or, failing these, the use of the website will be considered applicable. That is why we recommend that you consult these Conditions before making any purchase of products.

The information or personal data that you provide us or that are collected through browsing will be treated in accordance with the provisions of our Privacy Policy. By using this website, registering as a user or placing an order, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.

The validity period of these General Contracting Conditions will be the time that they remain published on the web, and will refer to the acquisition of Products at the time these conditions are available.

1. OWNER OF THE WEBSITE

These General Conditions regulate the access and use of the website www.veraandthebirds.com (hereinafter, the Website) owned by Vera and the Birds Beauty SL, hereinafter Vera and the Birds, with CIF: B42705855 and duly registered in the Mercantile Registry of Alicante, Volume 4289, Folio 223, Sheet A-169575 Registration 1 and registered office at C / Fatxo, 11, 03202, Elche (Alicante), as well as the services and products offered by Vera and the Birds on its site Web.

Any communication with Vera and the Birds Beauty, S.L may be directed to the registered office, or to the email address info@veraandthebirds.com

For inquiries related to orders and changes or returns, you can send an email to the address info@veraandthebirds.com

2. USE OF THIS WEBSITE

By using this website and placing orders through it, you agree to:

• Make use of this website only to make legally valid inquiries or orders.
• Provide VERA AND THE BIRDS with your email address, postal address and / or other contact information truthfully and accurately. Likewise, you consent that VERA AND THE BIRDS may use said information to contact you if necessary. If you do not provide us with this information, we will not be able to process your order or provide you with the information you request.
• By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to contract and be bound. If you are a minor, you must inform your parents or guardians about these General Purchase Conditions and they will be the ones who must express their acceptance of them before using this website or making any purchase on it.

3. REGISTRATION PROCESS.

It is not necessary to register a customer account in order to purchase the Products offered by Vera and the Birds through its website, www.veraandthebirds.com. However, if the CUSTOMER wishes, they can register at any time before starting the purchase process, or, where appropriate, during the purchase process.

The CUSTOMER may at any time modify and / or update their shipping and billing information by accessing their customer account within the portal, but we recommend that you always confirm that the data entered and / or modified are correct, especially your delivery address. of the orders, to avoid future inconveniences.

In the registration process, VERA AND THE BIRDS will ask you for the personal data necessary to manage the entire process of purchase and delivery of the order. The provision of these data is essential if you want to make any purchase. In addition, you will need to choose a password that you will need to use to access your account.

4. PURCHASE SYSTEM, PLACEMENT OF ORDERS AND PAYMENT METHODS

Placement of orders.

Placing an order on the web www.veraandthebirds.com is very easy. The first thing is to choose the product or products you want to buy. Depending on the type of product, you can find it in one section or another of the web. Once you have chosen the product, you will add it to the cart from the "Add to cart" button and your cart will appear on the right side of the screen. If you do not want to add any more products, you will simply have to click on "Finish order". If, on the contrary, you wish to add more products, you can continue browsing the web and repeating the operation.

At any time you can delete or replace the products in your cart with others before making the payment.

Once you have selected the items of your interest to go to the cart and check and finalize the purchase, you must click on the bag icon on the far right of the web and you will see the cart on the right of the screen again. To finish the purchase, click on "Finish order" and you will be redirected to the screen to enter the shipping data for your order. If you have a user account, it will be in this step where you will log in. Keep in mind that from this step you will see at all times on the right side of the screen the summary of your order, taxes, total amount and shipping costs. You can also include a discount code or a gift card if you have one, remember to click on "Use".

Once the shipping and / or billing information has been entered, you will continue to the shipping selection screen where you will be told the amount of the shipping costs (if any) and the mode. Then you must select the payment method of the order (credit / debit card or Paypal).

Remember that by making the purchase on our website you are accepting our privacy policy. You can consult them at any time on the website, including during the purchase in the footer.

The personal data that you enter on the Website will be treated in accordance with our Privacy Policy.

VERA AND THE BIRDS maintains a computerized record of all transactions (orders, cancellations, returns, billing, etc.) made with customers of the website. This record will be considered as proof of the operations carried out between both parties.

Confirmation of the purchase made

As soon as the payment process ends, you will see the confirmation of your order on the screen and all the data associated with it. In addition, you will receive an email with all the information about it.

Payment methods allowed on the web

You can make the payment of your order through various payment methods:

• Payment by credit or debit card: It is possible to pay by credit or debit card, free of charge (except those that could be generated by your entity). The cards accepted are Visa, Mastercard, Maestro and Amex. Payment by card is totally secure, since we use the advanced SSL encryption system. To guarantee a 100% secure payment, this data is not stored on our server, so you will have to communicate all the information with each new order.
• Payment through PayPal: To use this system you must have a PayPal Customer account at the time of payment. Once you have chosen this system, you will be redirected to the PayPal website where the payment will be completed and the amounts to be paid will be shown with the inclusion of all taxes or fees applicable to the operation. PayPal will send a proof of the operation carried out to your email account.
• Payment through Aplazame: You can finance your purchase in comfortable terms from € 50. Once this payment method has been chosen, the deferment website will open so that you can choose the fee and terms in which you want to finance your order. If you have any problems when doing it, please contact us through the email: info@veraandthebirds.com

You will also be able to pay via Apple Pay and Google Pay using Express Checkout on the first purchase screen when you enter your shipping details.


5. PRICES

All prices shown on the website are expressed in Euros (€) and include Value Added Tax (VAT). Unless otherwise stated, the prices shown together with the items do not include shipping costs, which will be shown during the purchase process and when you fill in your shipping details. Shipping costs may vary depending on the place of delivery of the order (National or European Territory and Balearic Islands). Discount codes may be added to the prices shown on the products as long as there are no other promotions that do not allow them (e.g. gift packs or discount promotions already applied on the website).

The prices of the products may change at any time, although the possible changes will not affect the orders with respect to which VERA AND THE BIRDS has sent the order confirmation, except for computer/technical error.

6. INVOICING - VAT

In accordance with the provisions of article 68 of the Law 37/1992, of 28 December, of the Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of the Spanish VAT if the delivery address is in national territory. The applicable VAT rate will be that which is legally in force at any given time depending on the specific item in question.

If you wish to receive an invoice for your order, please send us an email to info@veraandthebirds.com once you have placed your order indicating your tax details and order number and we will send you the invoice as soon as possible.


7. PRODUCT AND PRODUCT AVAILABILITY

All the information relating to the characteristics of our products is written with great care and attention through descriptions, list of ingredients, method of application and photographs so that the information is very useful and as accurate and useful as possible. However, the labelling, packaging, size and colours that the CUSTOMER sees on their screen may vary from the original product.

The photographs and data included in each product sheet are for information purposes only, therefore, Vera and the Birds declines any responsibility for the appearance of errors in this information.

In case an order is processed and it is later verified by VERA AND THE BIRDS that we do not have stock or any incidence arises regarding its supply, the Client will be immediately informed of this circumstance. In these cases, VERA AND THE BIRDS will offer the customer the possibility of changing the product or refunding the amount that had been paid by the customer through the same means used for the payment, before 14 days have passed since the purchase was made.

For any doubts and/or queries the customer may contact us by e-mail at info@veraandthebirds.com.

8. SHIPMENTS

At Vera & the birds, we offer two types of shipping. You can have your order delivered to your home via courier (Envialia) or you can collect it from your nearest pick-up point (Punto Pack). If your order only contains samples, it will be sent to you by ordinary post.

If you live in Elche or the surrounding area, you can opt to pick up your order from our studio.

We currently ship to mainland Spain, Balearic Islands, Portugal and Europe. At the moment, we do not ship to the Canary Islands, Ceuta or Melilla. We are currently doing all we can to be able to offer this service as soon as possible.

We remind you that Envialia does not deliver to Citypack pick-up points.

After placing your order, we will send you a confirmation email and another email when we are preparing your order. When your package leaves our facilities, the courier company will send you an email/SMS with the estimated delivery date and your tracking number (please check your spam folder in case it arrives there).

If you have any questions, please send us an email to info@veraandthebirds.com

Preparation for dispatch

At Vera & the Birds, we package and wrap your order as carefully as possible to ensure that your purchase arrives safe and sound.

We will prepare your order with utmost attention and care within approximately 24 hours of your purchase. Orders placed before 1:00pm will be prepared and dispatched on the same day, except during sales periods. All purchases made after 1:00 pm will be processed the following working day.

Please remember that if you place your order on a bank holiday (national, regional or local) or at the weekend, it will be processed on the following working day.

Please bear in mind that illustrations may take between 5 to 7 working days (but sometimes less). They will be posted in stiff cardboard envelopes so that they reach you in perfect condition. The orders will be shipped when all the products are ready for dispatch. We do not deliver partial orders of products.

Delivery times

All orders to the Mainland, Balearic Islands and Portugal will be delivered within 1 to 3 working days after the order has left our warehouse. These times may vary if an incident occurs with the delivery, such as the customer not being at home, incorrect address, etc.

International orders (Europe) usually take between 5-10 working days, but it can depend on the country. For further information, please email us at info@veraandthebirds.com

Orders of samples will be sent by ordinary post and their delivery usually takes between 6-12 working days. If your order includes samples and another product, it will be sent with a courier company and the delivery times will be the usual ones.

IMPORTANT: delivery times may be affected during periods of large sales volumes (Black Friday, Christmas and special offers) or under special circumstances such as COVID or temporary situations.

Delivery costs

The delivery cost to the Mainland is €3.50 (home delivery) or €2.95 (collection at Punto Pack). Delivery is free for orders over €29.

The delivery cost to the Balearic Islands is €7.50 (home delivery) or €6.95 (collection at Punto Pack). Delivery is free for orders over €39.

The delivery cost to Portugal is €8.50 (up to 2 kg) or €11 (2 kg - 5 kg). The final cost will be calculated during the payment process.

Delivery costs to Europe depend on the destination country. When the delivery address is indicated and the products to be purchased are added, the delivery cost will be calculated.

Under no circumstances will we be responsible for any customs duties that may be applied to goods shipped abroad.

Home delivery:

Delivery to collection point (Punto Pack):

You can find out your nearest collection point through this link

If you wish to have your order sent to an international Punto Pack, you can find it through this link

Can I change my delivery address?

Once your order is on its way, it will not be possible to make any changes to your address, as this would generate an extra cost. When we send you your order confirmation, please check to make sure all the details are correct in order to avoid any problems with the delivery and/or unnecessary extra costs.

If you need to change any details of your order or if you notice an error, please email us at info@veraandthebirds.com

What happens if I am not at home on the delivery day?

Deliveries could be made at any time during the day, and we can not guarantee an exact time in the day when the courier will arrive. We therefore recommend that you provide a delivery address where someone will be available to receive the order so as to avoid incidents and possible delays.

If the courier has attempted to deliver the package to the destination unsuccessfully two times, the recipient shall be responsible for collecting their package from the nearest depot. We will contact you to inform you about the incident and at which depot your package is located.

The depot will keep your package for your collection for the following 7 days. After this period they will arrange for its return.

If the package is returned to our facilities for reasons not attributable to Vera & the Birds, the customer will be responsible for any related costs. You can read further information in our exchange and returns policy.

9. RETURNS POLICY and RIGHT OF WITHDRAWAL

If you are not satisfied with your order, you have a period of 14 calendar days, counting from the date of receipt, to make an exchange or refund. Write to info@veraandthebirds.com to inform us of your decision and to process your exchange/refund.

To make the return or exchange, you must send us the products in perfect condition, in their original packaging and with no signs of use to the following address:

Vera and the Birds
C/Fatxo, 11. 2º
03202 Elche
Spain

You can choose between: 

Refund of the amount paid: you must send us the product in perfect condition. In this case, you will bear the cost of returning the order. Once we receive the package at our facilities and check that everything is in perfect condition, we will proceed to refund the amount paid, except for the shipping costs.
Exchange for another product: whether it was by mistake when ordering a product or if you have thought it over and want to change the product for another, you will bear the cost of return and new shipment. If the amount of the product is higher than the amount returned, you will have to pay the difference. If, on the other hand, the order is of a lower amount, we will reimburse you the difference.
We recommend that you send us the products by registered post or courier so that we can track the package and avoid any incidents.

Once we receive the goods, we will check them and if they are in perfect condition and without signs of use, we will proceed to refund the order or exchange the products.

For health reasons, we will not accept exchanges or returns on cosmetic products that have been opened or show signs of use, unless they are in poor condition or are defective.

In the event that you have received a faulty or defective product, the cost of return and re-shipment (if any) will be borne by Vera & the birds.

Refund

Once the courier company delivers the package to our facilities and check that the items are in perfect condition, you will receive a confirmation email indicating that the amount has been paid.

The refund will be reflected in your account within 7 to 14 working days, depending on the entity. The refund will be made using the same payment method you used to make your purchase.

 Have you received the wrong product or is a product missing from your order?

If you detect an error in your order, please contact us within a maximum period of 24 hours from receipt of the order, through our email info@veraandthebirds.com and we will respond as soon as possible. We will pick up the wrong product and you will receive the correct one at no additional cost. 

Remember that we will not accept an opened/used product. Both the product and the packaging must be in its original, unopened condition.

Have you received a defective / bad product in your order?

If so, don't worry about it. Write to our email within 24 hours of receiving your order and we will respond as soon as possible to collect the defective product and deliver a new one.

If you have any doubts or need more information, you can send us an email to info@veraandthebirds.com 

RIGHT OF WITHDRAWAL

As a customer you have the right to withdraw from your purchase within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day you (the holder of the purchase) or a third party authorised by you, other than the carrier, from receipt of the goods or in the event that the goods making up your order are delivered separately, 14 calendar days from the day you (the holder of the purchase) or a third party authorised by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us at Vera and the Birds, C/Fatxo, 11. 2. 03202 Elche, and/or by email to info@veraandthebirds.com informing us of your decision to withdraw from the purchase by means of an unequivocal statement.

Consequences of withdrawal. In the event of cancellation by you, we will refund all payments received by you, with the exception of the delivery costs, without undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract.

We will proceed to effect such reimbursement, using the same means of payment used by you for the initial transaction, once we have received and checked the goods.

You will have to send us the order you received at the address indicated in this last point, assuming the direct cost of returning it. The products must be in perfect condition, must not have been opened or used and must retain their original seal or packaging and accessories or promotional gifts (product samples, branded gifts) included where applicable.

You alone shall be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal: 

You shall not have the right to withdraw from the contract the subject matter of which is the supply of any of the following products:

Personalised goods.
Goods sealed for health or hygiene reasons which have been unsealed after delivery.


The right to withdraw from the purchase shall apply exclusively to those products that are returned in the same condition in which they were received. No refund will be made if the product has been used, opened or has signs of this, products that are not in the same condition in which they were delivered or have suffered any damage, so you should be very careful with the product/s while they are in your possession. Please return the item(s) using or including all original packaging, instructions and any other accompanying documents.

Shipping address;

Vera and the Birds

C/Fatxo, 11. 2.

03202 Elche

10. CUSTOMER SERVICE

For any doubt, suggestion, query or complaint about our website or orders placed, the Customer can contact the Customer Service, by any of the following means, being always preferable to contact through our email:

Email: info@veraandthebirds.com
Instagram: @veraandthebirds
VERA AND THE BIRDS will respond to your request as soon as possible and, in any case, within one month. If your request is not satisfactorily resolved, the Customer may go to the ordinary jurisdiction or process your claim through the Municipal Consumer Information Office of your municipality of residence or the Consumer Arbitration Board of your Autonomous Community.

SECURITY AND CONFIDENTIALITY

VERA AND THE BIRDS guarantees security and confidentiality in all communications with you. All online payment transactions are made through a secure server provided by Shopify Payments and Paypal, guaranteeing their security.

VERA AND THE BIRDS also guarantees the protection and confidentiality of personal data, payment and any other type of data provided by the Customer in accordance with the provisions of the regulations on Personal Data Protection.

Customers may, at any time, exercise their rights to access, rectify or delete their personal data. In some cases, also to oppose to the use of their data or to carry them, communicating it in writing to the postal address of VERA AND THE BIRDS (C/ Fatxo, 11. 2. 03202 Elche), or by e-mail to info@veraandthebirds.com.

11. APPLICABLE LAW AND JURISDICTION

These General Conditions are subject to Spanish law. The parties, in accordance with Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, submit to the Courts and Tribunals of the place of residence of the User.

Also, under the provisions of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the resolution of consumer disputes online, VERA AND THE BIRDS informs you that, in case of dispute, the User resident of the European Union may use the "Online Platform for Dispute Resolution", a European platform for online dispute resolution that facilitates the extrajudicial resolution of such disputes for contracts concluded also online between consumers and Internet service providers that has been developed by the European Commission.

You can access the "Online Dispute Resolution Platform" via the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EShttp://ec.europa.eu/consumers/odr/.

In the last instance, the courts and tribunals of the consumer's place of residence will be the place of jurisdiction when the consumer is resident in and has made a purchase from any of the countries of the European Union. In the event that the user does not act as a consumer or user, the parties agree that the Courts and Tribunals of the city of Elche shall have jurisdiction.


12. INTELLECTUAL AND INDUSTRIAL PROPERTY

Alexandra López Capitelli and Vera and the Birds are holders of all the intellectual and industrial property rights of their web page, as well as of the elements contained in it.

All rights reserved. Pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law. The total or partial reproduction of the contents of the Website, not even by means of a hyperlink, is strictly prohibited without the express written consent of Alexandra López Capitelli and Vera and the Birds. The User undertakes to respect the rights of Intellectual and Industrial Property owned by Alexandra López Capitelli and Vera and the Birds, the unauthorised use will give rise to the legally established responsibilities.


13. EXCLUSION OF GUARANTEES AND RESPONSIBILITY

VERA AND THE BIRDS is not responsible, in any case, of the damages of any nature that could cause, by way of example: errors or omissions in the contents, lack of availability of the portal or the transmission of virus or malicious or harmful programs in the contents, in spite of having adopted all the necessary technological measures to avoid it.


14. WEB MODIFICATIONS

VERA AND THE BIRDS reserves the right to make unannounced changes it deems appropriate in the web www.veraandthebirds.com, and may change, delete or add content and services provided through the same as the way in which they are presented or located on its website.


15. RIGHT OF EXCLUSION

Vera and the Birds reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who do not comply with these General Conditions.


16. GENERAL

Vera and the Birds will pursue the non-fulfilment of the present General Conditions as well as any undue use of its portal, exercising all civil and penal actions that may correspond to it by law.