Vera & the birds products come in careful and beautiful packaging. The person to whom you give one (or several) products from our store will not find it wrapped in gift paper, but in something much better. (The only products that are not sent in this packaging are the prints and books, due to their dimensions, but their packaging is also pretty, don't worry).

It is currently not possible to add a congratulations or personalized note to orders. But don't worry, since no invoice is included in it either.

If you have a discount code you can apply it to your order, but remember that the codes are not compatible with other offers or promotions and cannot be combined with each other.

It is very simple! To save your favorite products, log in and then select the items by clicking on “Add to my wishlist” below the purchase button for all items.

To see your wishlist, click on the “heart” in the upper right corner of the screen.

Perhaps it could be because you have not included all the information that the system needs or because there is some incorrect information. Check your data and if the problem persists, write to us at info@veraandthebirds.com

Once your order has been placed, we will send you a confirmation email and another email when we are preparing your order. When the package leaves our facilities, the logistics company (Byrd) will send you an email/sms indicating the estimated delivery date and your tracking number (check the spam email in case it arrives in that tray).

Of course! You just have to subscribe to our Newsletter ( here ) and enjoy all the content we have prepared for you.

Yes. Enter your customer account and you will be able to see all the information about your orders.

Accepted payment methods are credit or debit card (Visa, Mastercard, Maestro and Amex), PayPal and Klarna .

You can see Klarna's terms of use at this link.

We explain everything related to payment in 3 interest-free installments with Klarna on this website.

Absolutely sure. The online store complies with all security protocols for online transactions so you can be 100% confident that your purchase will be safe.

Firstly, contact us by email, Instagram or Whatsapp and inform us. If your order has not been processed or prepared we will give you a full refund and that's it. If your order has already been processed, then you will need to return it to us once you have received it. Please see our returns policy for more information.

We will send your order to the address that you have indicated to us through our transport agency.

Additionally, if you live in Elche or surrounding areas you have the option of picking up your order at our studio.

If you are not satisfied with your order, you have a period of 14 calendar days, counting from the date of receipt, to make the exchange or return. Remember that the products must not be opened and must be returned in their original packaging.

Write to us at info@veraandthebirds.com to inform us of your decision and to process your exchange/refund. You can find more information ( here ).

The refund will be reflected in your account within a period of between 7 and 14 business days, depending on the entity. We will make the refund with the same payment method that you made your purchase.

Of course, if you are from Elche or surrounding areas you can place your order to pick it up at the studio. Remember that you must select the shipping method “Pick up at office (Elche)”. This shipping method has no cost to you, it is free.

All our cosmetics are safe, are dermatologically tested and pass all relevant quality and safety controls. Each skin type is different and can sometimes react differently than expected, but this does not mean that the cosmetic is in poor condition or is unsafe. In these cases, other internal or external factors specific to the person and totally unrelated to the cosmetic and its active ingredients may have an influence, such as the sensitivity of the skin itself due to various causes, the use of other cosmetic products, etc.

Cosmetic products are considered a hygienic product and therefore their return is not allowed once they have been opened/unsealed or used, except for manufacturing defects, which is not the case in this case. Therefore, it would not be possible to return it.

We recommend that you wait a few days for your skin to return to normal and if you feel like it, you can give the product a second chance. Remember that you can try it first on your forearm to see if that reaction still occurs.

All our cosmetics can be used during pregnancy and breastfeeding, since there is no contraindication to their use.

In principle, all products can be used from 3 years old. However, certain cosmetics are not recommended for use on young children because they can irritate their delicate skin. Contact us at info@veraandthebirds.com for more information.

Our products are natural and vegan, that is, they are formulated almost entirely with ingredients of natural origin and we do not use ingredients of animal origin. There is a minimum percentage of non-natural ingredients present in the formula to guarantee its stability and sensoriality.

We do not test on animals out of philosophy, love of nature and conviction and because we also comply with European Union regulations.

In principle, if your skin is sensitive, our products will suit you wonderfully. All our products are dermatologically tested before being placed on the market, and the vast majority of them are tested on sensitive skin. In the product sheets we indicate whether the product is tested on sensitive skin.

Still, as a precaution, test a small amount first on a sensitive area like the front of your elbow to see if it suits your skin.

If your skin suffers from dermatitis, we always recommend that you consult your dermatologist first.

Products indicated on the label with two asterisks are allergens. These are allergens naturally present in essential oils.

In the sheet of each product you have all the information you need to know what type of skin each product is aimed at. If you still have questions, you can write to us through our social networks , chat or by writing to info@veraandthebirds.com .

We have created a skin test that can guide you about your skin type and skin needs. You can take the test ( here ).

If you still have questions, write to us via social media , Whatsapp or email so we can create a personalized routine for you.

If the product is unopened, you will find the expiration date on the packaging. Once the product is opened, you must be guided by the PAO, which you can see on each product.

PAO stands for Period After Opening. In all products it is indicated with a number inside a packaging icon. That number means the months that you can use the product in optimal conditions after opening it.

We recommend always keeping all products at a controlled room temperature of less than 25 degrees, free of humidity and protected from direct sun.

The PAO is the months you have to consume the product once opened. The expiration date indicates the maximum time to open and use the product.

We select the best suppliers and manufacturers for each type of product. We currently work with different manufacturers with whom we share our natural philosophy and whose processes are as environmentally friendly as possible.

You can use Vera & the birds products in your daily routine without problems of incompatibilities between them. Of course, if you have questions about how to apply them, their order or what type of needs they are indicated for, do not hesitate to contact us through our social networks , Whatsapp or by writing to info@veraandthebirds.com.